Our talents Kristin Miodonski, MCI USA associate vice president, and Hazel Iglesias, director of governance, engagement and operations, shared insights at Association Forum’s Holiday Showcase in December. Their session, “Mastering Membership Efficiency: Practical Solutions for Streamlining Engagement and Retention,” contained strategies for improving membership efficiency by streamlining processes and reducing friction.

Tracey Schorle, AVP, Advisory Services, said via the MCI USA Blooming Talents channel: “Hazel and Kristen presented on membership engagement at the Association Forum Holiday Showcase. Their room was packed and countless people sought me out to share how awesome this session was. Kristen and Hazel engaged the crowd, spoke well and handled questions like the pros they are. We should all be proud to work with such amazing representatives of MCI.”