By Michele McCoy Jerome, MPA, CAE, Senior Vice President, Enterprise Operations
Need help with IT? The first step for all MCI USA talents is the MCI Service Desk. There is also a BOT – named VITA – on the main page that you can ask questions.
To access the platform:
- from your browser type “servicedesk.mci-group.com/”
- from Yuzu select the “IT Service Desk” in the “Applications” menu.
Be sure to bookmark it on both your laptop and cell phone! The first time you access the portal, you will need to go through a simple process per the instructions below. If you have not done so, please do this immediately.
The IT portal is a FIRST STEP of our overall IT support infrastructure. All IT-related talent needs should follow the below cycle.
It is important to note that you can enter a ticket from your smart phone if needed – or have a colleague do so on your behalf (indicating the impacted talent). You will then see your tickets under My Requests (top right). It is critical that all talents use the system so that we can determine the true needs of our growing team.
For your ease of use, simply click on Incident Request and describe the problem. If you click on Service Request, the system will prompt you for type of request and such through various dropdowns. You do not need to worry about this. Simply utilize the Incident Request and the ticket will be categorized appropriately on the back end.
In addition to providing additional layers of IT support, the Service Desk provides all MCI talents with support regardless of where (or when) the work is occurring. You can open tickets 24/7 and there is continuous review. Please include your cell number and a request to contact you if needed.
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