When our customers call into our Dallas-based Call Center, they’re taken care of by our superb Call Center Talents. Each one delivers top-notch customer service – just check out what Katherine Baker, Manager of Call Center Operations, has to say about several of these talented talents:
- Lara Burt consistently exceeds my expectations every day. She is a true role model for our team as well as for MCI. Her dedication, knowledge and hunger to be better than she was the day before reflects in her above average work. I can always count on Lara and look forward to working with her every day.
- Tina Rigdon has grown tremendously as a chat/email agent for our team. She has trained others as well as taken on new responsibility within proxy work to make sure the team is successful. Consistently completing her workload, providing good, quality output and notifying management of chat fluctuations, Tina has proven to be a tremendous asset to our team. I love working with her and can’t wait to see what 2020 brings!
- David Dotson joined our team in October 2019. Within 60 days, he has quickly picked up housing and registration processes. Known as “Radio Dave” (like our man, Dan), David is well-spoken and communicates clearly like a radio morning DJ. He is fun to listen to and our callers enjoy having conversations with him. He communicates clearly and effectively through voice and email channels. We are proud of his early success!
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