By Michele McCoy Jerome, MPA, CAE, Senior Vice President, Enterprise Operations 

MCI USA has internal email distribution lists in place for all business units, group function teams, and geographic offices. Please review how these lists should be used and demonstrate proper email list etiquette!

Business Unit (BU) & Group Function (GF) Lists

The below lists contain everyone who works in each BU or GF. 

ALL-MCI-US-AssociationSolutions@mci-group.com

ALL-BFA-US-BlackFlowerAgency@blackfloweragency.com

ALL-MCI-US-SEMI@mci-group.com

ALL-MCI-US-SSS@mci-group.com

ALL-MCI-US-Finance@mci-group.com

ALL-MCI-US-MarCom@mci-group.com

ALL-MCI-US-Operations@mci-group.com

ALL-MCI-US-PeopleAndCulture@mci-group.com

How should these be used?

These lists should be used for updates that should be shared with all talents. These should be the primary means of internal communications. 

Geographic Lists

The below lists contain everyone who physically works in each office. If a talent is 100% remote, they will not be in an office list – only their BU or GF.

ALL-MCI-US-Baltimore@mci-group.com

ALL-MCI-US-Chicago@mci-group.com

ALL-MCI-US-Dallas@mci-group.com

ALL-MCI-US-Washington@mci-group.com

The Chicago address is now everyone in that office – both the historic Sentergroup team and the MLA team. (NOTE: There is still a list for the MLA team – it is MCI-US-CHI1-MLA-Staff or MLA-Staff@mail.mlahq.org.) You’ll also notice that NYC is not listed. The NYC team is the same as the Black Flower list.

How should these be used?

These lists should be used for updates that will impact talents physically located in that office. For example, a notice that the air conditioning is not working correctly or an internet outage, etc.

Email Etiquette

Here are some reminders for all of us.

  1. Use the lists appropriately.
    Not sure if an email should go to an entire list? Check with your supervisor.
  2. Include a clear, direct subject line.
    As communications guru Debra Jasper would say, “Use a subject line that drives action.” Write for Bart Simpson, not Lisa.
  3. Proofread every message.
    Our mistakes don’t go unnoticed. Don’t rely solely on spellcheck. Be sure to read and re-read your message before sending.
  4. Include a signature block – and make sure it is brand compliant.
    Not sure what your signature should be? The brand guidelines are located here on Yuzu.
  5. Double check that you’ve selected the correct recipient.
    Pay careful attention when typing a name from your address book on the email’s “To” line. It’s easy to select the wrong name, which can be embarrassing to you and to the person who receives the email by mistake.
  6. Think twice before hitting ‘Reply All.’
    Refrain from hitting ‘reply all’ unless you really believe it is important for everyone on the list to receive the email. Most often, it is best to forward the message to one person to offer your feedback.
  7. Use exclamation points sparingly.
    Use only one to convey excitement. Overuse can appear overly emotional or immature – or just annoy the reader.
  8. Keep your fonts classic.
    48-point, purple Comic Sans might be fun for a bake sale poster. For business communications, please use a 10- or 12- point font that is easy to read. The MCI USA letterhead uses 11-point Arial if you want to set that as your default.