Overcoming many challenging circumstances, the MCI USA Incentives teams successfully executed an incentives trip for SEM&I client Norwex. The team navigated a government-issued, Level 4 Do Not Travel Advisory days before the trip, a 2,600-mile storm system on arrival day, and a surging pandemic in the Dominican Republic. They ended the event ensuring their 1,300 guests used the antigen/PCR testing system in order to return to the United States and Canada.   

Cool heads, contingency planning, and excellent customer service were provided by “Incentive Team Norwex,” Kelly Theiss, Wendy Ennis, Patty Henderson, and Pam Schmitz. The entire incentive office provided backup, taking calls and action to deliver this trip. The front line was led by Account Manager Kelly with incredible air support from Wendy, Patty and Pam.