By Michele McCoy Jerome, MPA, CAE, Senior Vice President, Enterprise Operations

The first step for all MCI USA talents is the IT Service Desk Portal. There is also a BOT – named VITA – on the main page that you can ask questions.

To access the platform:

  • simply click on above visual or link below, or
  • from your browser type “servicedesk.mci-group.com/”, or
  • from Yuzu select the “IT Service Desk” in the “Applications” menu.

However you access it, please be sure to bookmark it! Please note that the first time you access the portal, you will need to go through a simple process per the instructions below. We strongly encourage you to do this immediately, so it is done and you can easily get on the portal the next time you need to use the system.

The IT portal is a key part of our overall IT support infrastructure. Any IT need should now follow the below path:

NOTE: you can enter a ticket from your smart phone if needed – or have a colleague do so on your behalf (indicating the impacted talent). You will then see your tickets under My Requests (top right). It is critical that all talents use the system so that we can determine the true needs of our growing team.

For your ease of use, simply click on Incident Request and describe the problem. If you click on Service Request, the system will prompt you for type of request and such through various dropdowns. You do not need to worry about this. Simply utilize the Incident Request and the ticket will be categorized appropriately on the back end.

In addition to providing additional layers of IT support, this will provide you with support regardless of where (or when) you are working.