As the contact center team lead for SEM&I Convention Services, Bryant Wilson is a steady, energetic force helping agents navigate hotel and registration inquiries while turning real time challenges into opportunities for coaching and growth. Based in Plano, Texas, Bryant has spent more than eight years at MCI USA, rising from call center agent to team lead through dedication, communication skills, and a commitment to keeping work both productive and fun. Read on to learn how he built his career and the creative world he’s built outside of work, including a thriving comic book YouTube channel and a collection topping 12,000 items.

1. How did you get started in your profession?
I have experience working across several call centers, where I developed strong customer service and communication skills. I later became my current manager’s first hire at MCI USA, starting as a call center agent. Through consistent performance and dedication, I was promoted to email lead and now serve as a team lead.

2. What’s the most rewarding part of your role at MCI USA?
I bring energy to the team by keeping it fun, using GIFs, celebrating wins and keeping everyone motivated.

3. What would you say is your biggest accomplishment?
I create comic book-focused content on YouTube and am approaching 600 subscribers. In December, I was honored to receive two awards within the comic book community.

4. What’s something surprising that not many people know about you?
I love cooking! Recently, I cooked some Philly cheesesteak egg rolls from scratch! My favorite dishes I like to make are Italian.

5. What hobbies do you enjoy outside of work?
I am an avid comic book collector, currently maintaining a collection of over 12,000 items and continuing to expand it.